Items where Author is "Ho, Mandy Wai-Man"
Group by: Item Type | No Grouping
Number of items: 1.
Wong, Anthony Tik-Tsuen and Ho, Mandy Wai-Man (2019) Service Quality and Customer Satisfaction on Budget Airlines: Kano Model Approach. Journal of Economics, Management and Trade, 24 (5). pp. 1-16. ISSN 2456-9216